We present the latest star in our series of stories about the people who make up ICD. Let's find out who we're meeting today...
Shy and quiet on first impressions,
how do the communication skills of Sichuan born
and bred Zixong match up to the task of answering
ICD's 24/7 customer service hotline?
Checks over 45,000 emails
Creates over 2,000 RPM files
Responds to 98% of troubleshooting cases within 15 minutes
– even on weekends and holidays!
These impressive statistics clearly demonstrate
Even for the seemingly insignificant act of picking up the phone,
WHY？
Although Zixiong never communicates with clients face to face, he demonstrates professionalism and empathy on every call. He quietly pours his heart into every small detail of his work, making him the well-deserved star of this powerful story.
There are many colleagues at ICD, who work on the frontline serving clients like Zixiong. They give priority to customer service regardless of personal gain and loss, and always put customer satisfaction first.
