Latest News


Securing data centers: experience, expertise, execution


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Comprehensive data center solutions: from electronic security to insight and efficiency


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ICD Convergint APAC expands foothold with the acquisition of Diebold Nixdorf’s Asia Pacific Electronic Security Business

ICD Security Solutions, a Convergint Technologies company, today announced the acquisition Diebold Nixdorf’s (NYSE: DBD) Asia Pacific Electronic Security Business.  


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Practical applications of AI video analytics

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Fast-track your back to office plan using existing technology

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Transform your video surveillance with AI video analytics


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Savvy sales: how technical training is transforming our sales team

Whilst our technical training programs and assessments are integral to ensuring engineers deliver high quality service, technical training at ICD doesn’t stop there.

 


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Comprehensive technical training for professional engineers

 

In our mission to be our customers’ best service provider, our colleagues’ professionalism and their ability to deliver high quality service is essential to achieving customer satisfaction. For our engineers working on the frontline, a key part of this is their technical ability, which not only enables them to provide better service to our customers, but also provides career development opportunities in ICD.


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Looking back at an extraordinary year...

 

2020 was a memorable and extraordinary year for everyone. 

 

At ICD, we too faced many challenges. We had to change the way we work and find ways to continue to service our clients and keep connected with colleagues. But despite all this, we've come out of 2020 even stronger than ever! 

 

Before we race into 2021, let's take a moment to look back some highlights and achievements from 2020. 


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Let's Talk Technology: the 2020 ICD SSE Conference


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Convergint and ICD grow Oceania leadership team


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Future Workplace: Implementing seamless mobile access for Canva


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Smart Workplace: increasing efficiency and improving staff experience


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Understanding Microsoft's role in building a smart future

The ICD team at the 2020 Microsoft China Partner Conference, photo courtesy of Microsoft
The ICD team at the 2020 Microsoft China Partner Conference, photo courtesy of Microsoft

 

On October 28, a team of leaders and cloud & AIoT experts from ICD Security Solutions joined the 2020 Microsoft China Partner Conference Empowering Industries for a Connected Future, held in the Shangri-La Hotel, Beijing.

 


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Global reach, local service: ICD's latest expansion in South Korea

 

ICD is thrilled to announce the successful registration of ICD Security Solutions Korea Limited, a legal entity in South Korea. This follows on from developments in the Philippines and Australia earlier this year as ICD continues to expand in Asia Pacific in order to provide better service to customers in the region. 

 


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Convergint and ICD announce one customer service portal for client sites worldwide

 

We expect to be our customers’ best service provider! - Convergint Technologies and ICD Security Solutions (Convergint in APAC) have successfully completed an integration of our online customer service platforms iCare and NetSuite to provide customers with a single service portal for sites worldwide through iCare. The successful deployment of an integrated portal marks a significant milestone for Convergint as a global security service provider, providing a more efficient and automated approach to serving our customers globally.  

 


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Security meets AIoT

 

At ICD, we are constantly seeking ways to utilize technology to enhance our service.

 

ICD was recently invited to Microsoft's Shanghai AI and IoT Insider Lab to kick-off further partnership between the companies to support our vision of technology driven service. A certified Microsoft Independent Solution Vendor (ISV), ICD, going forward, will be working closer with Microsoft’s AI and IoT experts to leverage their knowhow and expertise to accelerate the development of our services and solutions.  

 


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Powerful Stories | Superheroes disguised in ICD uniform

Every month, ICD receives countless appreciation emails from clients. 

 

There is one group of colleagues who feature heavily in these emails. Colleagues who are constantly running between client sites, looking into problems, finding solutions. No matter what challenge they face, they approach it calmly and collectively.

 


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Powerful story: Wowing clients in remote locations

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ICD attends BEED education event to share solutions for a smart, safe, secure campus

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A new frontier in the Philippines

 

ICD Security Solutions, a leading service-based system integrator, today announced the successful registration of a legal entity in the Philippines. This is the latest in a series of ICD expansions in Asia Pacific.

 


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Comprehensive solution for K12 international school in China

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Powerful Stories: Superwoman software engineer


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Powerful Stories | Providing support in critical times

 

With the uncertainties, risks and changes brought into our lives in the current global pandemic, now, more than ever, it is important to support each other. We must support those around us, and we hope that in return, others will also extend a helping hand to us when we are in need.

 

Today, we share with you a story about support. About one engineer who went out of his way to support a client in critical times. But the result could not have been delivered without the help and support of his colleagues, family, and partners. 


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Service vs ServicePlus: Story 2

 

Encountering a faulty hard drive in your security system can be extremely problematic. If there is no full time, dedicated security professional at your site carrying out daily checks, it can be very difficult to identify this problem.

 

But late discovery can have drastic consequences. 

 

In worst case scenarios, it can cause system failure and result in extensive loss of video surveillance footage or other important data.

In this week's Service vs ServicePlus story, we take a look at this critical issue. Through a real case, we demonstrate and how early discovery through proactive management can reduce risk and save time and money.

 


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