Convergint, a global leader in service-based systems integration, today announced plans to acquire Prosys Services, an Australian tier-one provider in security management. Prosys Services is Convergint’s third acquisition in Australia, adding 124 colleagues, a deepened presence in New South Wales (NSW), and a new office in the Australian Capital Territory (ACT).
ICD has officially opened a new, upgraded Service Operations Center in Shanghai, known as our iSOC. A special opening ceremony, attended by CEO, Tony Wang, VP Service and Strategic Accounts, Ricky Du, and VP Sales & BD, Aimee Zhang, took place to showcase the center’s state-of-the-art technology and optimized service processes.
Today‘s connected world is witnessing an unavoidable rise in cyber threats. Although most organizations put great care in securing their core business IT networks, the same standards are often overlooked for physical security networks. This leaves a significant gap for cyber criminals to breach into the corporate network.
Earlier this year, ICD opened a dedicated drawing center in Bangalore, India, to deliver first-class, consistent technical drawings to our global accounts across Asia Pacific.
In our mission to be our customers’ best service provider, our colleagues’ professionalism and their ability to deliver high quality service is essential to achieving customer satisfaction. For our engineers working on the frontline, a key part of this is their technical ability, which not only enables them to provide better service to our customers, but also provides career development opportunities in ICD.
At ICD, we too faced many challenges. We had to change the way we work and find ways to continue to service our clients and keep connected with colleagues. But despite all this, we've come out of 2020 even stronger than ever!
Before we race into 2021, let's take a moment to look back some highlights and achievements from 2020.
On October 28, a team of leaders and cloud & AIoT experts from ICD Security Solutions joined the 2020 Microsoft China Partner Conference Empowering Industries for a Connected Future, held in the Shangri-La Hotel, Beijing.
ICD is thrilled to announce the successful registration of ICD Security Solutions Korea Limited, a legal entity in South Korea. This follows on from developments in the Philippines and Australia earlier this year as ICD continues to expand in Asia Pacific in order to provide better service to customers in the region.
“We expect to be our customers’ best service provider!” - Convergint Technologies and ICD Security Solutions (Convergint in APAC) have successfully completed an integration of our online customer service platforms iCare and NetSuite to provide customers with a single service portal for sites worldwide through iCare. The successful deployment of an integrated portal marks a significant milestone for Convergint as a global security service provider, providing a more efficient and automated approach to serving our customers globally.
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