ICD COVID-19 Response Plan

ICD's COVID-19 Response Plan outlines how ICD maintains business continuity in the midst of this global health crisis. ICD's response is guided by the relevant advisories issued by the Ministry of Health (or equivalent local authorized government agencies) and other public health agencies.


ICD will continue to have active discussion with our product partners regarding any impacts COVID-19 may have to manufacturing, shipping, and delivery, which could impact ICD's ability to provide service to our customers. We are fortunate to work with a wide range of product partners and distribution channel partners that are also maintaining options to maintain a steady supply of products. We encourage our customers to continue engaging with their account representatives on latest developments.


This response plan has the following goals:

  • Minimize health risk to colleagues;
  • Minimize the risk of premises becoming a node of transmission;
  • Ensure plans are in place should colleagues be quarantined or infected;
  • Ensure alternative arrangements with suppliers and customers so that business operations can continue.

Disaster Recovery Management Team

The Disaster Recovery Management Team (“DRMT”) is a structured group of ICD colleagues that oversees decisions related to business continuation as it relates to COVID-19. 


In this pandemic outbreak, besides the roles and responsibilities of the DRMT stated in ICD's full Business Continuity Plan, it also includes:

  • Actively monitoring the development of the virus outbreak and working with management to disseminate messages to colleagues with clear instructions when measures need to be activated.
  • Educating colleagues on the latest available information.
  • Instituting remote workforce options where possible. 
  • Briefing them on the need for infection control measures and the preventive procedures that have been set in place.
  • Designating a regional Point of Contact (POC) who will be responsible for liaising with the US DMRT to implement the requirements, instructions, and policies in their region.
  • Collating updated contact information of all colleagues, i.e. home address/home telephone number/mobile phone number. Making sure all colleagues have contact numbers of the regional POC and its regional business leader. Colleagues are to contact the POC and Human Resources if they suspect they have been exposed, know they have been exposed, have confirmation from a healthcare provider or are admitted to a hospital with suspected COVID-19 infections. 
  • Ensuring that colleagues who have traveled to highly affected areas are advised to self-quarantine for the recommended number of days. 
  • Appointing colleagues to keep quarantined colleagues informed of events in the office.
  • Ensuring that the workplace has adequate supplies of tissue paper/hand towels, and disinfectants.
  • Briefing colleagues on personal hygiene measures, including: wash hands frequently; sneezing and coughing should be done into tissue paper which should be carefully disposed of; avoid sharing of cups, cutlery, etc.; avoid physical contact such as shaking
  • Putting up notices in washrooms on proper handwashing techniques.
  • Ensuring common areas (e.g. pantries, washrooms, meeting rooms, etc.) are disinfected daily and liaising with cleaning colleagues/contractors about this.
  • Identifying hospitals/clinics to which colleagues with fever can be referred.

Process and Business Functions

Critical business functions are defined as functions that must continue to operate at a basic level in order to maintain the business or provide critical services to our customers. Without these functions, the business will not be able to continue working.


To tackle the effects of COVID-19, the essential colleagues are defined as operations management, account managers, purchasing, service engineers, project engineers, and project managers. Essential colleagues will respond to prioritized activities which include emergency service cases under annual maintenance contracts and major project implementation agreed with customers. The process will be carried out as follows:

  • Cross-training workers and establishing covering arrangements to minimize disruption.
  • Continuously educating colleagues on infection control and good personal hygiene.
  • Closely following COVID-19-related developments, as well as relevant travel and health advisories and government agency websites.
  • Encouraging colleagues to take precautionary steps based on advisories issued by government agencies.
  • Cleaning and disinfecting all company premises to reduce the risk of infection.
  • Instituting remote workforce options where possible.

Following public health guidelines to prevent the transmission of COVID-19, we are asking colleagues to adopt the following precautions at all times:

  • Avoid crowded places and close contact with people;
  • Observe good personal hygiene;
  • Practice frequent handwashing with soap (e.g. before handling food or eating, after going to the toilet, or when hands are dirtied by respiratory secretions after coughing or sneezing);
  • Cover your mouth with a tissue paper when coughing or sneezing, and dispose the soiled tissue paper in the rubbish bin immediately; 
  • Seek medical attention promptly if you are feeling unwell.

Colleague Health Management

The DRMT continuously checks and monitors the development of the pandemic and gives colleagues clear instructions of measures to be taken on daily basis. Colleagues must report their health condition and their family members’ health condition, as well as any known contact with a confirmed or suspected case. If any suspected or confirmed cases occur, the DRMT will take the necessary steps immediately to quarantine the individual(s) and will trace all contact history. Local requirements for reporting and dealing with the case will also be met. 


In order to reduce the risk of infection to colleagues and their family members, protective equipment such as masks, protective glasses and disinfection supplies are provided in each office, available to pick up at a specified “distribution point”. Remote colleagues are sent supplies as necessary.