ICD's COVID-19 Response Plan outlines how ICD maintains business continuity in the midst of this global health crisis. ICD's response is guided by the relevant advisories issued by the Ministry of Health (or equivalent local authorized government agencies) and other public health agencies.
ICD will continue to have active discussion with our product partners regarding any impacts COVID-19 may have to manufacturing, shipping, and delivery, which could impact ICD's ability to provide service to our customers. We are fortunate to work with a wide range of product partners and distribution channel partners that are also maintaining options to maintain a steady supply of products. We encourage our customers to continue engaging with their account representatives on latest developments.
This response plan has the following goals:
The Disaster Recovery Management Team (“DRMT”) is a structured group of ICD colleagues that oversees decisions related to business continuation as it relates to COVID-19.
In this pandemic outbreak, besides the roles and responsibilities of the DRMT stated in ICD's full Business Continuity Plan, it also includes:
Critical business functions are defined as functions that must continue to operate at a basic level in order to maintain the business or provide critical services to our customers. Without these functions, the business will not be able to continue working.
To tackle the effects of COVID-19, the essential colleagues are defined as operations management, account managers, purchasing, service engineers, project engineers, and project managers. Essential colleagues will respond to prioritized activities which include emergency service cases under annual maintenance contracts and major project implementation agreed with customers. The process will be carried out as follows:
Following public health guidelines to prevent the transmission of COVID-19, we are asking colleagues to adopt the following precautions at all times:
The DRMT continuously checks and monitors the development of the pandemic and gives colleagues clear instructions of measures to be taken on daily basis. Colleagues must report their health condition and their family members’ health condition, as well as any known contact with a confirmed or suspected case. If any suspected or confirmed cases occur, the DRMT will take the necessary steps immediately to quarantine the individual(s) and will trace all contact history. Local requirements for reporting and dealing with the case will also be met.
In order to reduce the risk of infection to colleagues and their family members, protective equipment such as masks, protective glasses and disinfection supplies are provided in each office, available to pick up at a specified “distribution point”. Remote colleagues are sent supplies as necessary.
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