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Service Philosophy

Our Mission Statement

 

To achieve excellence as a global security solutions provider, by employing the best in technology, people, and practices.

 

Core Principles

  • Customer satisfaction is our top priority.
  • We build long-term partnerships with our customers by creating real value for them.
  • We value openness, personal excellence, and continual self-improvement.
  • We are committed to our associates, and provide opportunities for self-development.
  • We take on challenges. We believe that taking risk is an important aspect of building a business,even though occasional failure may occur.
  • We always have a passion for professionalism. This is how we differentiate ourselves from others.
  • As a company, and as individuals, we realize the importance of work/life balance for good long term business results.

  


Goal

 

To provide superior security implementation, project management, and relationship management, with global coverage, benefiting both the clients and stakeholders.

 

To learn more about our security implementation and services, please contact your local ICD sales office.

 

Our Customer Service

At ICD we take service seriously. From timely correspondence with clients to solving challenging technical problems, we endeavor to provide a superior customer experience from beginning to end.

 

Our maintenance services ensure that any issue with your security system will be solved as quickly and effectively as possible. Watch the below video to see how.


Located in China and having problems viewing this video? Click here to view it via a Chinese server.

 

 

If you have any questions related to the content of this video or how we provide our maintenance and customer services, please do not hesitate to contact us as support@icdsecurity.com, or read more here.