Service Engineer - Hong Kong

Position Responsibilities: 

  • Achieve customer satisfaction.
  • Attend case promptly and resolve issue efficiently.
  • Develop technical knowledge.
  • Ensure all log report file are properly written and confirmed by customer.
  • Complete routine preventive maintenance promptly and thoroughly.
  • Minimise cost for service delivery.
  • Ensure documentation and drawings accuracy and comprehensiveness.
  • Ensure all work are up to ICD's standard quality.
  • Drawing preparation.
  • Attend non-business hour's emergency hotline call. (Overtime allowance is applicable)
  • Supervise subcontractor workers.
  • General errand to assist team technically.
  • Knowledge development such as access control, video, and alarm.
  • Report to service department manager.

Requirement: 

  • 2-3 years relevant experience is preferable
  • Basic IT knowledge in hardware, network and database
  • Strong sense of responsibility, self-motivated with good interpersonal and communication skills, problem solving skills
  • Hard working and able to work under pressure
  • Willing to learn and grow
  • Outgoing personality, ability to listen, and positive spirit
  • Familiar with MS Office and AutoCAD
  • On duty is required (Overtime allowance is applicable)
  • Holder of Security Personnel Permit (Cat D) is preferred
  • Candidates with less experience will be considered as Junior position

 We offer 5 days work, competitive salary, bonus, medical & dental benefits, best-in-class training and development, attractive career advancement opportunities to the right candidate.

 

 

To apply for this position, please send your cover letter, resume, and expected salary to jobs.hk@icdsecurity.com

  

All information received will be kept in strict confidential and only for employment-related purpose.

 

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