Technical Support (Presales) - Singapore

General Description:

 

The position of Technical Support is responsible for presales support to our sales team. Maintaining a high level of customer satisfaction.

 

Main Responsibilities:

 

Pre-sales support:

- Provide technical consultation, system design and system solutions for all sales/SAM for SEA projects.

- Pre-sales activities support including site survey, client meeting, technical presentation, system demo, etc.

 

Quotation and Configuration check:

- Make sure all the system configuration and quotes are accurate for SEA region.

- Provide technical training for SEA sales team and technical team.

- Provide after sales technical support (project/CS) if any PM/engineer needs help.

- Provide T&C support for SEA projects.

 

On site client training

- Ensure quality of ICD services following company standards and policies strictly, to deliver prompt and efficient response to all service requests within assigned region.

- Prepare customer training materials and deliver professional customer training.

- Attend internal training, improve skills.

 

Qualification:

- Min 3 years or above related working experience in security, electronic or small electronic project implementation and commissioning, preferably in a multinational environment

- Basic IT knowledge in security hardware, network and database

- Familiar with security access control system, CCTV and alarm system products / systems is an advantage

- Candidates have technical presales background will be an advantage

- Good communication and coordination skills

- Client service oriented

- Quick learner

  

Only shortlisted candidate will be contacted.

Interested Candidates, please send your application letter & CV to jobs.southeastasia@icdsecurity.com

 

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