Our customer service team is available 24/7 to respond to system troubleshooting issues, helping ensure any problems with your system are dealt with quickly and efficiently.
How to make a service call
Step 1
Call ICD’s 24hr hotline on (+86) 4000 021 051 or email support@icdsecurity.com
Step 2
Explain the issue to ICD’s call center and provide client name, site and any other information required
Step 3
Case will be created and followed up until closed
Step 4
All related case reports will be sent to client until the case is closed
Service Case Documentation
Service cases resolution steps recorded by engineers onsite on log file or e-log
Engineer follows up with email to client about the case and resolution later that day
Full support, anytime, anywhere
