Our customer service team is available 24/7 to respond to system troubleshooting issues, helping ensure any problems with your system are dealt with quickly and efficiently.
How to make a service call
Call ICD’s 24hr hotline on (+86) 4000 021 051 or email firstname.lastname@example.org
Explain the issue to ICD’s call center and provide client name, site and any other information required
Case will be created and followed up until closed
All related case reports will be sent to client until the case is closed
Service Case Documentation
Full support, anytime, anywhere