Troubleshooting Support in 4 Steps

Our customer service team is available 24/7 to respond to system troubleshooting issues, helping ensure any problems with your system are dealt with quickly and efficiently. 

How to make a service call 

Step 1  


Call ICD’s 24hr hotline on (+86) 4000 021 051 or email



Step 2  


Explain the issue to ICD’s call center and provide client name, site and any other information required



Step 3  


Case will be created and followed up until closed



Step 4  


All related case reports will be sent to client until the case is closed

Service Case Documentation

Service cases resolution steps recorded by engineers onsite on log file or e-log

Engineer follows up with email to client about the case and resolution later that day

Full support, anytime, anywhere