Applications Specialist focus on providing support for Technical Solutions, Tech Ops Center, New
Builds teams, and integrator field teams, working on Access Control and CCTV Systems Service to
include the following but not limited to:
· The ability to learn subject matter quickly and immediately apply knowledge to implement a
· responsible plan or decision.
· The ability to prioritize Client tasks and projects
· The ability to work outside of regular business hours / times to support business needs
· Consistently high level of customer service and professional demeanor
· Familiar with perimeter and physical security concepts, access control and video management
· “Hands-on” experience/knowledge of troubleshooting physical security hardware, network
· cabling, etc.
· Understands the standards and practices that go into an Equipment room.
· Highly detail oriented when documenting and executing system changes.
Application Engineer must be proficient with the following systems:
· Access Control: Software House CCure 9000
· Video Management Systems: Genetec
· Physical Security Hardware: Access Control Panels; IP Cameras; Sensors; Electric Locks
· 3-5 years of Physical Security Industry technology experience
· Technical troubleshooting Experience of field security technology devices
· General knowledge/experience of Project Management & Team Leadership skill sets
· Has a passion to learn and a curiosity for how things function
· Technical Training and or equivalent experience and/or certifications on but not limited to following:
o Access Control Systems
o Video Management
o Video Intercom Systems
o Network/IP Technologies
o Physical Security Information Management (PSIM)
· Comfort/Familiarity of Access Control Systems:
o Enterpise Software House CCure 9000 (must have or received Certification within 90 days of hire); Brivo; Biometrics, Key/Locker management, etc.
· Advanced Genetec (must have or received Certification within 90 days of hire); Exact Vision;Eagle Eye, etc.
· Access Control Panels; IP Cameras; Sensors; Locks; IP Bio Readers; IP Intercoms; IP Key management
· Familiarity of Life Safety, Fire Detection & Suppression Systems
· Familiarity of General Low-Voltage (sound and data)