Service Engineer
Main Responsibilities:
- Quickest response to client's requirements on security systems.
-Provide support and maintenance services: routine preventative maintenance, troubleshooting, system upgrades/expansions/alterations and systems training.
- Increase customer satisfaction, maintain long-term relationships with clients.
Requirements:
- Bachelor degree or above in Electronic, Computer, Automatization or Mechanical Engineering.
- Minimum 2 year of customer service work experience (security-related preferred).
- Experience in security system field with knowledge of Access Control, CCTV and Alarm System will be a plus.
- Ability to work under pressure.
- Basic IT knowledge in hardware, network and database.
- Strong analytical skill and problem solving ability.
- Taking initiative and working independently.
- Excellent communication and interpersonal skills.
职位描述 :
-协调本区域内客户的安防系统的运行及使用问题。
-安防系统的支持和售后服务，包括日常例行维护、保养，系统升级 / 扩展 / 改造， 及提供操作和日常维护的客户培训。
-提升客户满意度，维护客户关系。
职位要求：
- 电子、自动化、机电一体化或计算机等相关专业。
- 2年以上安防行业 " 客服工程师 " 工作经验。
- 需具备门禁， 监控，入侵报警等相关知识和工作经验。
- 掌握 IT 系统基本知识，如计算机硬件，网络和数据库等相关知识。
- 能够在压力下工作。
- 优秀的问题分析及解决能力。
- 能够独立工作，并具有较强的求知欲和学习能力。
- 客户服务导向。
- 良好的沟通和语言表达能力
Interested Candidates, please send your application letter & CV to jobs.china@icdsecurity.com
