ICD has been chosen to provide security maintenance services to a major data center in Singapore, the Asia hub of a fast expanding global data center service provider.
Our client is a US-based company which provides cloud and collocation services around the world, together described as a ‘Data Center as a Service’. With a unique design to their data centers, the company’s customers include prestigious companies around the world from a range of industries, particularly technology and financial institutions, all with a need for fast connection and zero down time. It is therefore integral to their business model to guarantee a very high level of security across their global sites, ensuring that they do not encounter system failure or downtime at any time.
ICD was approached by our client to provide maintenance services for their CCTV and access control systems (over 100 cameras and 150 card readers in total at present) as they were unsatisfied with the level of service and responsiveness from their existing security service provider.
From August 1st 2015, we will therefore provide our Platinum maintenance services which include 6 routine preventative maintenance (RPM) inspections a year, extremely fast response times to all service calls, and unlimited systems training sessions throughout the year, among other value added services. This will help the client guarantee zero downtime at their critical Singapore site, and ultimately enable them to deliver a better service to their customers in the region.
ICD looks forward to providing our industry leading security maintenance services at this data center, and hopes to assist the client develop a regional security strategy to support their expansion throughout Asia in the coming years.